GrabRentals & GrabCab Singapore (PHV & Taxi Rental)

★★★★★

“My name is John Chua. I have been renting a Toyota Prius from Focus Rentals for about 1 year & 3 mths. I would like to thank my RM (Relationship Manager) Peter Kyaw for his great help whenever I needed help with my vehicle. He would patiently take the time to explain the Contract with me to clear my doubts during and aftersales service. Whenever I Whatsapp him, he will always try his best to return my WhatsApp unless he has an appointment but he will call me back. He is kind, polite and friendly. He treats me with respect even though I am just a PHV Driver. I am impressed with his Great Customer Service. Thank you Peter Kyaw and Thank you Focus Rentals for having such a Valuable Employee. I also would like to thank his Colleagues Bright and Shaf from the Operations Dept for their great assistance when my vehicle was in the Workshop for about 10 days recently and I got a replacement car. Kudos to all you guys. God Bless!!!”

★★★★★

“Inefficient Work and Unprofessional Behaviour at Grab@Tampines! On 21/8/26 around 10.15 am, was at Grab Tampines to seek assistance (Grab partner). Despite low crowed, it took almost 2 hrs to solve 2 issues. I was told to go to 3 different stations and was attended by 4 different staff. Upon leaving, at the reception, one staff made rude remarks at me for no apparent reason. Officially reported the unpleasant ordeal to the duty manager but have not received any follow-up till today (7 days).”

★★★★★

“Here’s my disappointments learn from a genuine customer and please improve you guys can do so much better if you choose too, before you rent , you advertise for a new launch 1. Decided to head down to inquire more about it , made an appointment went down to Tampines . 10am open , staff strolls in one by one to the counter, One guys was ready and on time give him credit for that . The rest slowly strolls in one by one the walk out again and come back couple of notices later no sense of urgency. When my turn was called , I happily sat down only to be told she only serves new customers and I was given the wrong queue number , bear in mind I registered for this few weeks back . Seated and waited for my tie to be called again , went to the counter and the guys first words hi renting grab taxi ? To my annoyance I replied I specifically said I was recontacting, he said he only manages grab cab and I had to go back to my seat and wait for the correct person to address me . 3 time lucky I guess finally got the correct customer service person who was actually seated just next to the guy I was speaking to and she definitely heard my whole conversation because she wasn’t attending to anyone while I was speaking to the guy . So when she called and and asked , hi how can I help , I kinda got annoyed because she knew, but to give her credit she answered most of my questions and was pleasant and at that time there was a $1000 offer if we took the new car and hit a certain number of rides/hours anyway long story short I wasn’t too sure I didn’t take up the offer and left New launch new promo came up , they had a big hype as they should to try to entice people to attend , so decided to give it a go , all went well and decided ok why not let me sign up for it . Guy who signed me up knows how stuff and pleasant , just disappointed that the $1000 carrot wasn’t up as a sign up anymore nonetheless I went for it . Was given a number to call if I had any questions regarding the process, car and rental which was great . BUT , when you text , you don’t get replies so that’s why or very late one reply . 1. I wanted to confirm where to go to switch cars I know at Tampines but wasn’t sure where text Tuesday night n didn’t expect and answer for sure till the next day but had no reply until 1.45 the next day when our appointment is at 2pm anyway already figured where to go by calling the hotline 2. I was promised someone would teach me about the car and all its gadgets during sign up . But when I was there the lady managing my account said they don’t have someone at the moment but if I have questions I can come back and ask ! This upset me , because these new cars are just so different, I insisted but she was still a bit reluctant but she eventually got a guy to give me a brief , thank God for that . And I would have to say that guy was very kind, pleasant and patient explaining to me to kudos to him 🙏🏼 Now that I have collected the car , we need to download an app so that we can do things remotely, like start the aircon before heading to the car etc … The app prompt me a verification code which shows it goes to a grab email and not to mine even when I registered my email and it say if I don’t get it approach the purchaser . Texted the same number that was given to me from yesterday morning till not with no body bothered to send a reply back ! Very disappointing, Like I said, you guys can do better and we customers deserve better , I’m not here to name names that’s not my purpose of writing, I’ve been with you guys for 6 years already please look into all these details and do better . If you can’t do better then don’t make promises all we ask is a decent service and not spectacular”

★★★★★

“Ridiculous rental rates. Rental rate + CDW + VDP(vehicle damaged protection). You will be charge for scratches for external. Which is impossible not to happen from driving a car especially from stone chips. So they are forcing you to either pay the VDP or you need to pay fine and lose your deposit. Nonsense kind of contract.. rather rent outside. Super crappy deal..”